Float House Vancouver
Frequently Asked Questions
Everything you need to know about floating, hot-cold therapy, infrared sauna, our policies, and how we keep every room spotless. Tap a topic to jump straight to it.
Float Therapy
Float Therapy Questions
What is float therapy?
Float therapy means floating in 10 inches of water saturated with 1,000 lbs of Epsom salt. It removes external stimulation for the mind and creates a weightless effect on the body, making it a powerful tool to reset both mind and body.
How long are float therapy sessions?
Our float therapy appointments are 75 minutes long, including your pre-float shower. You also have an extra 10 minutes after your session for your post-float shower.
How clean is the float water?
Each tank holds around 1,000 pounds of medical-grade Epsom salt, with salinity around 1.27 grams per cubic centimetre. The high salt concentration makes it very difficult for microorganisms to survive, giving float tanks a cleanliness advantage over public pools and hot tubs. After every session the entire solution is filtered through a potent filtration and sterilization system, and all guests shower before entering.
Can I float if I dye my hair?
Brightly coloured non-permanent hair dye is not allowed in our tanks unless you wear a swim cap, since it can stain the white float tanks. Permanent, natural-coloured hair dye is fine and will not be an issue.
What happens if the float water is contaminated?
Contamination is a serious offence and carries a $1,000 penalty, which covers the cost of shutting down and replacing the solution. Essential oils, soap, hair dye, and bodily fluids are strictly prohibited.
Can I float with a new tattoo?
We recommend waiting 4 to 6 weeks after a new tattoo. Floating too soon can be painful in the salt water, and the solution can cause fading or discoloration of a fresh tattoo.
Do I need a bathing suit to float?
You can wear a swimsuit if you like, but most people float naked, since a suit can feel tight and distracting during your session. Your room is completely private.
What if I am claustrophobic?
Our float cabins are very spacious with plenty of ceiling height, and you are in complete control the entire time. You can leave the light on and open the door whenever you like.
What if I fall asleep while floating?
It is perfectly safe to fall asleep in the tank, and dozing into light sleep is very normal. One hour of sleep in the tank is roughly equivalent to 4 hours of regular sleep.
Can I float while pregnant?
Yes. Many pregnant women get more relief from the float tank than anyone, since it takes the gravitational strain off the body. We recommend avoiding floating during the first trimester, and ask that you consult your physician first if you have any concerns.
What if I cannot swim?
You do not need to swim. The water is only 10 inches deep, so you can sit up comfortably, and the heavy Epsom salt content means you simply float on the surface when you lie back.
Can I float with cuts or after surgery?
Yes, but cover any cuts with our special ointment first or they will sting in the salt water. If you are recovering from surgery, wait until your incisions are fully healed.
Can I float after shaving or waxing?
We suggest waiting one day after shaving and a few days after a body wax before you come in to float.
What if I get salt water in my eyes?
It will sting, but it is easy to handle. Open the door, grab a towel, and dab the salt away, then get back in. You can also hang a face cloth from the interior handle so it is ready just in case.
Will floating make my skin wrinkly?
No. The high Epsom salt content means the water will not draw salt from your skin the way a long bath does. Epsom salt is actually nourishing for the skin, which is why many people feel silky smooth afterward.
Do I have to stay in the tank the whole time?
No, you are never locked in and can get out anytime. That said, most people find the 75 minutes goes by much faster than expected.
Can I leave the float tank door open?
Yes. Many first-time floaters leave the lid open for the first few minutes to get oriented. We do not recommend leaving it open the whole session, since the air temperature can change and alter the experience.
Can I float with my partner?
Each tank holds one person, but we have multiple rooms, so you and your partner can float at the same time in separate rooms.
Hot-Cold Therapy
Hot-Cold Therapy Questions
What is hot-cold therapy?
Hot-cold therapy is a contrast therapy experience that alternates between our infrared sauna and cold plunge. We guide you through deep heat followed by an invigorating cold immersion to help your body reset, recover, and restore balance. We recommend starting with 15 to 20 minutes in the sauna, then a 1 to 2 minute cold plunge, repeated for 2 to 3 rounds.
How long are hot-cold sessions?
Our hot-cold appointments are 60 minutes long, including time to shower before and after your session.
How hot is the hot-cold sauna?
Our full-spectrum infrared sauna reaches up to 65 degrees Celsius (150 degrees Fahrenheit). About 15% of the output heats the air while the rest is absorbed directly by your body, which produces greater benefits, like higher heat shock protein production, than traditional saunas running at higher air temperatures.
How cold is the cold plunge?
Our cold plunge gets down to 3 degrees Celsius (37 degrees Fahrenheit). Brrr.
How many people can use the hot-cold room?
The hot-cold room is booked for one reservation at a time. The person who made the booking can bring a maximum of 1 guest for an extra fee of $25.
Can I bring a guest to hot-cold therapy?
Yes. The person who made the booking can bring one guest into the private hot-cold room for an extra $25 per session.
What should I bring to a hot-cold session?
Bring a shower towel and a water bottle. We provide a bench and sweat towel, a robe, a hair dryer, and organic body wash, shampoo, and conditioner.
What should I wear for hot-cold therapy?
Bring clothing you are comfortable sweating in, but since your room is completely private, most people do their session without any clothing.
Is the hot-cold room clean?
Yes. The sauna is thoroughly sanitized with non-toxic cleaning agents before and after each use, and the intense infrared waves kill 99% of bacteria. The cold plunge water complies with Vancouver Coastal Health guidelines.
Should I do anything before or after a hot-cold session?
Avoid alcohol before and after, and wait until you feel better if you are ill or have a fever. The infrared heat makes you sweat heavily, so drink plenty of water to replenish.
Infrared Sauna
Infrared Sauna Questions
What is infrared sauna?
Infrared sauna lets you do cardio without the cardio. Near, mid, and far infrared waves absorb deep into your body, so you get big detox and recovery benefits in a short period of time.
How long are infrared sauna sessions?
Our infrared sauna appointments are 40 minutes long, including time to shower before and after your session.
What is the difference between infrared and a regular sauna?
A traditional sauna heats the air first, which requires much higher, less tolerable temperatures. Infrared technology skips that step and heats your body directly, so you can stay in longer and reach a higher internal temperature for greater benefit with less discomfort.
Is infrared sauna safe?
Yes. Your body actually emits infrared itself. Our equipment emits zero EMF (electromagnetic fields) and is VOC (volatile organic compound) free.
How hot is the infrared sauna?
Our sauna reaches up to 75 degrees Celsius (167 degrees Fahrenheit). With our True Wave full-spectrum infrared technology, about 15% of the output heats the air while the rest is absorbed directly by your body, producing greater benefits like higher heat shock protein production than traditional saunas.
Why are infrared sessions only 40 minutes?
Our infrared sauna is one of the most powerful in the country, so even experienced users find 15 to 20 minutes plenty. You have the room for 40 minutes, and we recommend 20 to 30 unbroken minutes inside, which research shows is the window for the most benefit. Less time gives fewer benefits, and more time brings diminishing returns.
How many people can use the infrared sauna at once?
The chamber is booked for one reservation at a time. The person who made the booking can bring a maximum of 2 guests for an extra fee of $25 per person.
Can I bring a guest to the infrared sauna?
Yes. The person who made the booking can bring up to 2 guests into the private sauna for an extra $25 per person.
What should I bring to an infrared sauna session?
Bring a shower towel and a water bottle. We provide a bench and sweat towel, a robe, a hair dryer, and organic body wash, shampoo, and conditioner.
What should I wear in the infrared sauna?
Bring clothing you are comfortable sweating in, but since your room is completely private, most people do their session without any clothing.
Is the infrared sauna clean?
Yes. The entire sauna is thoroughly sanitized with non-toxic cleaning agents before and after each use, and the intense infrared waves kill 99% of bacteria.
Does infrared sauna burn calories?
You do burn calories from the heat-induced cardiovascular work, but infrared therapy is meant to support a healthy diet and fitness plan, not replace one.
Should I do anything before or after an infrared session?
Avoid alcohol before and after, and wait until you feel better if you are ill or have a fever. The heat makes you sweat heavily, so drink plenty of water.
Float Water Sanitation
How We Keep the Float Water Clean
How is the float water filtered?
Our Micron Filtration System uses a custom X-100 filter that removes particles down to 1 micron and is both NSF 50 and FDA compliant for drinking water (Class 1 Filtration). That is 25 times finer than standard swimming pool filters.
Do you use ozone and UV light?
Yes. Ozone is injected automatically for 15 minutes during each filtration cycle to destroy dangerous organisms and pathogens, including chlorine-resistant contaminants. UV-C lamps run throughout the cycle to sterilize the solution using only light, with no added chemicals, gases, or oxidants.
How many filtration cycles run between guests?
The system runs for 20 to 30 minutes between each guest, which performs 4 to 6 full cycles through our treatment process.
Do you use chemicals in the float tanks?
We maintain a low residual level of chlorine to comply with Vancouver Coastal Health guidelines, and our staff manually test and balance the water multiple times per day to keep conditions optimal.
Policies
Booking and Membership Policies
What is your cancellation policy?
We require 24 hours notice to cancel an appointment. No-shows are charged a $20 fee. You can reschedule without penalty as long as it is within the 24-hour window.
When should I arrive for my appointment?
Please arrive 5 to 10 minutes early for your first appointment. This gives us time to show you around and answer any questions you may have.
How do I cancel my membership?
Membership cancellations must be sent by email to info@floathouse.ca and received at least one month before your next billing cycle. For example, if you are billed on February 14th and want to cancel for February, submit your request by January 14th.
Facility Etiquette
Facility Etiquette
How loud can I be inside the facility?
Float House is a space for meditation, so please keep your volume down and be respectful of other guests throughout the facility.
Are there silent zones?
Yes. Our lounge is a quiet zone, and our meditation room is a silent space.
Is Float House phone-free?
We ask guests to refrain from phone calls and loud devices inside the facility. Disconnecting from your phone is part of the experience.
Can I play audio in the sauna?
Our saunas have a Bluetooth feature, and we ask that you keep the volume low out of courtesy to other guests.
Refunds
Refund Policy
What if I am unhappy with my service?
Please let us know within 7 days of your service. Depending on the issue, we will provide a rebooking, exchange, service credit, or refund at our discretion. We will do everything possible to make it right.
Are online purchases refundable?
Online purchases for drop-in sessions, packages, and sale items are non-refundable.
Are gift cards refundable?
Gift cards are non-refundable.
Are memberships refundable?
Membership purchases are non-refundable.
Still Have Questions?
Our Vancouver team is happy to help. Reach out anytime, or book your session and we will walk you through everything when you arrive.
